Interactive Voice Response - IVR
Feature Rich Platform
Foniva Interactive Voice Response functionality allows contact centers to interact
with callers and customers through their voice and keyboard inputs.
Thanks to the inbound module and an innovative graphical call flow builder and numerous tools, any kind of IVR can be put in place.
- High customizable multi tenancy
- Multiple inbound DID assignment
- Paused & Emergency status
- Custom call flow for paused, emergency mode
- Define weekly schedule for open & close hours.